LuuBet Privacy Policy

This Privacy Policy explains how LuuBet ("we", "us", "our") — the operator of the online betting and gaming platform available at luubet.best — collects, uses, stores, and protects the personal information of its members and site visitors ("you", "your").

At LuuBet, we take the privacy of every Filipino player seriously. When you sign up and use our platform — whether you're betting on a PBA game, spinning JILI slots, or watching the sabong live feed — you're sharing data with us. We want to be upfront about what that data is and what we do with it. No jargon, no vague language.

By creating a LuuBet account or using any part of the platform, you confirm that you have read and understood this Privacy Policy. This policy is incorporated into and should be read alongside the Terms and Conditions.

For the purposes of applicable data privacy legislation, LuuBet is the personal information controller responsible for the processing of your data in connection with your use of the platform and services at luubet.best.

LuuBet operates as an online betting and gaming platform serving members in the Philippines. All data processing related to account management, sports betting, casino gaming, sabong, and promotional activities is performed by or on behalf of LuuBet.

If you have any questions about how your data is handled, you can reach our data privacy team at support@luubet.best.

LuuBet collects personal data that is necessary, relevant, and not excessive in relation to the purposes for which it is being collected. Here is a breakdown of the categories of data we collect and how they arise.

LuuBet does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data unless this is specifically required and mandated by Philippine regulatory law, in which case you will be explicitly informed.

LuuBet uses your personal data only for legitimate, specific, and clearly defined purposes. We do not use your data in ways that you would not reasonably expect given the nature of our platform and services. The primary purposes for which we process your data are:

• Account Creation and Management: To set up your LuuBet account, verify your identity, maintain your member profile, and process requests related to your account such as password resets or contact detail updates.
• Service Delivery: To allow you to place bets, play games, access sabong streams, claim promotions, and use all features of the LuuBet platform.
• Payment Processing: To process deposits via GCash, Maya, BDO, BPI, UnionBank, Visa/Mastercard, and other supported channels, and to process withdrawal requests to your verified payment method.
• Identity Verification and AML Compliance: To verify your identity in accordance with Know Your Customer (KYC) requirements and to comply with Philippine anti-money laundering regulations. This includes reviewing transaction patterns and flagging activity that may require investigation.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance when you contact the LuuBet support team.
• Platform Security: To detect and prevent fraud, unauthorised account access, bonus abuse, collusion, and other prohibited activities outlined in the Terms and Conditions.
• Personalisation: To improve your experience on LuuBet by tailoring content, promotions, and game recommendations based on your usage patterns. You may opt out of personalised communications at any time.
• Legal and Regulatory Obligations: To comply with applicable Philippine law, regulatory directives from gaming authorities, and any court orders or government requests received through proper legal channels.
• Platform Improvement: To analyse usage data in aggregate form to improve the design, performance, and content of the LuuBet platform. Aggregate data used for this purpose does not identify individual members.

Under the Philippine Data Privacy Act and its implementing regulations, LuuBet is required to have a lawful basis for processing your personal data. Depending on the specific processing activity, LuuBet relies on the following legal grounds:

• Contractual Necessity: Processing your identity, contact, and financial data is necessary to fulfil the contract formed when you register a LuuBet account and agree to the Terms and Conditions. Without this processing, LuuBet cannot provide the services you signed up for.
• Legal Obligation: LuuBet is required by Philippine law — including gaming regulations and anti-money laundering rules — to collect and retain certain data. This processing occurs regardless of your preferences and cannot be opted out of without closing your account.
• Legitimate Interests: LuuBet processes technical and usage data for platform security, fraud prevention, and service improvement. These activities serve legitimate business interests that do not override your fundamental privacy rights.
• Consent: Where LuuBet processes your data for marketing communications or optional personalisation features, we rely on your freely given consent. You can withdraw this consent at any time.

LuuBet does not sell your personal data. We share your data only with parties that are necessary for delivering our services, complying with legal obligations, or protecting the security of the platform. Specifically, we may share your data with the following categories of recipients:

• Payment Service Providers: GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, Visa/Mastercard processors, and InstaPay/PESONet operators receive the transaction data necessary to process your deposits and withdrawals. These providers are independently regulated and have their own privacy policies governing how they handle payment data.
• Identity Verification Partners: Third-party KYC and identity verification services receive the documents and information you submit during verification. These partners are contractually bound to process your data only for verification purposes.
• Game Content Providers: Providers of third-party games available on LuuBet (such as JILI) may receive your account session data necessary to operate the game. They do not receive your identity documents or payment method details.
• Regulatory and Law Enforcement Authorities: LuuBet discloses member data to Philippine gaming regulators, the Anti-Money Laundering Council (AMLC), and law enforcement agencies when required to do so by law, regulation, or valid legal process.
• Technology and Infrastructure Partners: Cloud hosting, data analytics, and cybersecurity service providers may process data on LuuBet's behalf under strict data processing agreements that prohibit them from using your data for their own purposes.
• Professional Advisors: Lawyers, auditors, and compliance consultants may receive data strictly necessary for the professional service being provided, subject to confidentiality obligations.

LuuBet uses cookies and similar tracking technologies on its website to ensure the platform works correctly, to remember your preferences, and to understand how members use the service. Here is what each category of cookie does:

• Strictly Necessary Cookies: These are essential for the platform to function. They keep you logged in during your session, maintain your bet slip contents, and enable security features. These cookies cannot be disabled without breaking core functionality.
• Functional Cookies: These remember your preferences such as language settings, display options, and whether you have acknowledged certain notices. They improve your experience but are not strictly required for the platform to operate.
• Analytics Cookies: LuuBet uses analytics tools to understand aggregate usage patterns — which pages are visited most, where members encounter problems, and how the betting flow can be improved. The data collected is aggregated and does not personally identify you.
• Security Cookies: These help LuuBet detect and prevent fraudulent login attempts, session hijacking, and other security threats. They work alongside other fraud detection systems to protect your account.

You can manage your cookie preferences through your browser settings. Disabling functional and analytics cookies may reduce some features of the LuuBet experience but will not prevent you from placing bets or accessing your account.

LuuBet retains your personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, to maintain your account, and to comply with applicable Philippine legal and regulatory requirements.

• Active Account Data: Retained for the duration of your membership plus the minimum retention period mandated by Philippine gaming regulations after account closure.
• Transaction Records: Financial transaction records including deposits, withdrawals, and bet histories are retained for a minimum of five (5) years after the transaction date, in accordance with Philippine AML requirements.
• Identity Documents: Copies of government-issued IDs and verification documents submitted during KYC are retained for the period required under applicable regulations, typically a minimum of five (5) years after account closure.
• Support Communications: Customer support emails and chat transcripts are retained for up to three (3) years to allow dispute resolution and quality improvement review.
• Technical Logs: Server and access logs are retained for up to twelve (12) months for security monitoring and incident investigation purposes.

When your data is no longer required for any of the above purposes, LuuBet will securely delete or anonymise it so that it can no longer be linked to your identity.

LuuBet implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS/SSL encryption for all data transmitted between your device and LuuBet servers.
• Encryption at rest for sensitive personal and financial data stored in LuuBet's systems.
• Access controls that limit employee access to personal data on a strict need-to-know basis, with access logging and review.
• Two-factor authentication available to all members and enforced internally for all staff with access to member data.
• Regular security assessments and penetration testing of the platform's infrastructure.
• Incident response procedures to ensure that any security breach is identified, contained, and reported to affected members and relevant authorities within the timeframes required by law.

While LuuBet takes data security seriously and maintains robust protective measures, no internet platform can guarantee absolute security. You also play a role in keeping your data safe — use a strong unique password for your LuuBet account, enable two-factor authentication, and never share your login credentials with anyone.

Under the Philippine Data Privacy Act, you have the following rights with respect to your personal data held by LuuBet. These rights are available to all registered members at no cost.

To exercise any of these rights, contact LuuBet at support@luubet.best with the subject line "Data Privacy Request". LuuBet will respond within the timeframe required by applicable law — generally within thirty (30) days. We may need to verify your identity before processing a request.

LuuBet's platform and services are strictly intended for individuals who are twenty-one (21) years of age or older. LuuBet does not knowingly collect personal data from anyone below the legal gambling age in the Philippines.

If LuuBet discovers or is informed that a person under twenty-one has created an account or provided personal data, we will immediately close the account, delete the personal data, and void any transactions associated with the underage account.

If you believe that a minor has registered on LuuBet using false age information, please contact us immediately at support@luubet.best.

LuuBet may update this Privacy Policy from time to time to reflect changes in how we operate, the introduction of new services, or amendments to applicable Philippine law. When we make material changes, we will notify you by email and by posting a prominent notice on the platform before the changes take effect.

The date of the most recent revision is displayed at the top of this page. We encourage you to review the Privacy Policy periodically so you are always aware of how LuuBet handles your personal data.

If you continue to use LuuBet after an updated Privacy Policy has been published and the notice period has elapsed, your continued use constitutes acceptance of the revised policy. If you do not agree with the changes, you may close your account in accordance with the Terms and Conditions.

If you have any questions, concerns, or requests related to this Privacy Policy or the way LuuBet handles your personal data, please reach out to us through the following channels:

• Email: support@luubet.best — use the subject line "Privacy Policy Query" or "Data Privacy Request" for faster routing
• Live Chat: Available 24/7 through your logged-in LuuBet account dashboard
• Responsible Gaming: For privacy concerns related to your responsible gaming profile or self-exclusion data, visit the Responsible Gaming page

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) if you believe LuuBet has not handled your personal data in accordance with your rights. Information on how to contact the NPC is available through official Philippine government channels.